Terms and Conditions

AU residents only. If you are under 18, you must get approval from your parent/guardian before you make a claim.  By approving your participation, your parent or guardian accepts these conditions. Purchase period: 12.01am (AEST) on 22/04/2021 to 11.59pm (AEST) on 09/05/2021. Claim period: 12.01am (AEST) on 23/04/2021 to 11.59pm (AEST) on 24/05/2021. During purchase period, buy any product from the QV face range (excluding lip balm) & if not happy after a minimum of 24 hours of use, submit refund claim by visiting qvfacemoneyback.com.au, locating the claim form and filling out all requested information, including uploading an image of your purchase receipt, selecting your preferred payment method (EFT or Vault Pays-enabled Prepaid Mastercard®) and telling us in at least 15 words why you didn't love the product/s. If your claim is valid, you'll get a refund via your chosen method for price paid (up to $24.95 per product). Max 1 claim per household and max one product per claim. All claims validated within two business days. Allow 5 business days from verification to get refund via EFT. Vault Pays-enabled Prepaid Mastercards will be issued via SMS to the number provided at the time of claiming upon verification. Keep original itemised receipt/s. The Promoter reserves right, at any time to verify the validity of claims and claimants and to disqualify any claimants who the Promoter believes has submitted a claim not in accordance with the Terms and Conditions. Refund not transferable. Any ancillary costs associated with redeeming the Vault Pays-enabled Prepaid Mastercard are not included. Any unused balance of the Vault Pays-enabled Prepaid Mastercard will be forfeited. The Vault Pays-enabled Prepaid Mastercard is issued by EML Payment Solutions Limited (ABN 30 131 436 532) AFSL 404131 pursuant to license by Mastercard Asia/Pacific Pte.Ltd. See www.vaultps.com.au/terms for terms and conditions.  Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The Vault Pays-enabled Prepaid Mastercard must be activated within 2 months of issue and funds expire 12 months after activation. If asked you must provide proof of age/residency/identity. This offer does not restrict consumer rights under any statute e.g. the Competition and Consumer Act 2010 (Cth) – e.g. you may be entitled to return defective goods for a refund in some circumstances. Offer not sponsored/endorsed/administered by/associated with any social media platform, including Facebook and Instagram. You are providing your info to Promoter not to any social media platform. You completely release any relevant social media platform/s from any & all liability. The Promoter may collect your personal information directly or through its agents or contractors.  The Promoter will use your personal information to conduct the offer. The Promoter may disclose your personal information to its related companies, agents and contractors to assist in conducting this offer, communicating with you or storing data. If you have marked the “opt-in” box on the claim form, you consent to the Promoter keeping your personal information on its database to use for future marketing purposes, including contacting you by electronic messaging.  Personal information will otherwise be dealt with in accordance with the Promoter’s Privacy Policy which is available at https://www.egopharm.com/au/en/privacy.html. Promoter: EGO PHARMACEUTICALS PTY LTD (ABN 86 005 142 361).